CANCELLATION POLICY

Policy for ACCOUNT CANCELLATION

We don’t need Customers prior confirmation to cancel their account and customers can cancel their account any time. Customer can cancel their account with us without any obligation by emailing to our customer service on support@shofiz.com. Once we receive your account cancellation request, we will process your request in seven working days. We may suspend or cancel a customer’s account that we may  see as a threat to our business or any other reason that seems reasonable. To reinstate your account in such cases please request so by writing to us on support@shofiz.com.

 

Policy for ORDER CANCELLATION

If you want to return the items that have been delivered,  please give write to us on the email support@shofiz.com for the items you want to return within 24 hours of the delivery.

Certain types of items cannot be returned, like perishable goods (such as fresh vegetables, fruits, sweets), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Any perishable item that is delivered damaged or of substandard quality, please email us at support@shofiz.com with an image of the item. If we find theimages proves the item damaged or of substandard quality, we will process the refund or provide an exchange on next delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. From the cancellation to the point we receive the returned items, it is customers responsibilty to take care of the items. The cancelled items need to be returned to our address: Shofiz Ltd, Sovereign Heights,  First Avenue,  Amersham, Buckhinghamshire,  HP7 9BL

  • Shofiz Ltd
  • Sovereign Heights,
  • First Avenue,
  • Amersham,
  • Buckhinghamshire HP7 9BL

TERMS & CONDITIONS TO CANCEL THE ORDER

You should return the items in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customer bears the cost of return and send back the item our address mentioned above. Order for certain types of items can only be cancelled 24 hours prior to the delivery date and time slot, these items are like perishable goods (such as fresh vegetables, fruits and sweets) and custom products (such as special orders or personalized items).