WANT to RETURN an item – We are HAPPY TO ASSIST
We want our friends of Shofiz (customers) to be fully satisfied with our products and services. For any reason you are not happy with the product brought from us and wish to return, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such a situation and before using the product, please contact us on 07575711211 or email us to firstname.lastname@example.org and we will guide you through the process.
Exception: Certain types of items cannot be returned, like perishable goods such as Fresh Produces, Fresh Sweets, Dairy Items, Frozen Food and custom products (such as special orders or personalized items). Other groceries after their expiry/best before dates will be at the discretion of Shofiz Limited. Please get in touch if you have questions or concerns about your specific item. For more information please check our cancellation policy and our Terms and Conditions.
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Products should be returned in their original packaging along with the original price tags, labels and invoices intact. The items returns should be properly packed so that there is no damage to goods.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Refunds below £5 will be refunded as a credit as store credit/coupon as the bank charges are very high for return and we don’t want to transfer that cost to you.
REFUND Terms AND OUT of stock policy
- Any refunds due will be credited with 5-7 working days. Refunds will only be made via the payment method used for the original transaction. We’ll send you an email to let you know we’ve processed your refund in store credits.
- Our offers change regularly, and we take every possible effort on having the stock of every single product. But unfortunately, sometimes a product will be unavailable on the day of your order, if so, our customer service team will contact you by email or phone and inform you about the unavailable items and process you the refund or offer an exchange item with same or higher value.